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Here you'll find the answers to the most frequently asked questions regarding your holiday. They are chronologically ordered from searching for and booking the perfect holiday, all the way to the return journey.
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- How do I find the perfect holiday?
- How can I book a holiday?
- What types of reductions exist?
- What about bookings made shortly before the holiday begins?
- When and how can I pay the price of the holiday?
- I've already booked. Can I still book additional services?
- How do I redeem one or more gift vouchers?
- Is a baby insured along with its parents?
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- What if I need to cancel the holiday I booked?
- How can I avoid cancellation fees?
- Does it make sense to book travel insurance (incl. cancellation insurance)?
- How do I make a claim on my travel insurance (incl. cancellation insurance)?
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- When and how will I receive the final travel documents?
- Do I have to bring bed linen/towels?
- What should I take on holiday? Is there a packing list?
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- I have booked a self-drive holiday. Will I receive directions to the resort?
- What is the latest that I can check into the accommodations?
- What travel options are available?
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- Do I have to pay a tourist tax?
- What type of board is offered?
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- When is check-out?
- How does the journey take place?
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- What is the Nice-Price Guarantee?
- What does it mean to book "on request"?
- What do the following abbreviations mean: SC, BB, HB, shower/wc?
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- How do I find the perfect holiday?
If you have a date in mind for your holiday, use the search engine Search & Book. This will allow you to search for holidays by specifying the resort you wish to visit and the number of people in your group. Alternatively you have the opportunity to search using our Last Minute Deals or the Bed Finder.
- How can I book a holiday?
Online Booking: After choosing your accommodation and room category, you'll be guided through the booking process.
Telephone booking: Give us a call or use our Call Back Service. As your holiday details and personal information are not saved in written form, these will be recorded during the ensuing telephone recording. For this reason, please have the following information at hand:
- First and last name of the lead passenger, as well as his/her address, date of birth, telephone number, and e-mail address.
- First and last names and dates of birth for all holiday participants.
- Please carefully read through the Booking Conditions before booking by telephone. During the telephone recording, you will be asked whether you have read and accept the Booking Conditions.
- What types of reductions exist?
- Children’s Reductions:
The services included in the holiday price are free for all children who are not yet two years old on the date of arrival. Children’s reductions offered by the respective accommodations apply to children two years and up. The reductions will be displayed in the booking process after entering travellers’ ages.
- Additional Bed Reduction:
In case of an occupied extra bed in a double or triple room, the holiday price will generally be reduced for the third or fourth traveller, respectively.
- Reductions for Groups & Free Participation:
- Groups from 15 persons will get a 3% reduction on the holiday price.
- Groups as from 30 persons are welcome to receive an individual offer. Generally, there is also the possibility of arranging for your group discount to be given in the form of a free place.
- What about bookings made shortly before the holiday begins?
You can book up to one day before the start of a holiday. If booking self-drive for arrival on Saturday, you can book until Friday at approximately 12:00 (UK time). After we receive proof of your payment by online transfer or cash payment, you will receive the final travel documents by e-mail (PDF) by approx. 15:00. Proof of payment can be sent to us by fax or by scan and e-mail. However, we recommend paying last-minute bookings by credit card.
- When and how can I pay the price of the holiday?
A deposit of 20% of the holiday price plus the cost of any booked insurance is due upon receipt of the booking confirmation. The remaining balance is due 42 days before the start of the holiday. Should the booking be made within 42 days of the start of the holiday, the full holiday price is due immediately. Payment by bank transfer is possible. Additionally, it is also now possible to pay by credit card. Credit card payments are processed by our external payment service provider Ogone.
Please have the following information ready at the time of booking:
- Credit card institution
- Credit card holder
- Credit card number
- Expiration Date
- Security code
With Visa and MasterCard, the security code is a 3-digit number on the back of the card. With American Express, the security code is found on the front of the card, above the credit card number. Please note that a credit card fee amounting to 1.2% (VISA and MasterCard) or 2% (American Express) of the holiday price is applied when paying by credit card.
- I've already booked. Can I still book additional services?
Booking additional services (equipment hire, lessons, lift pass extension/upgrade, board) can be done either over the phone or by e-mail until 14:00 on the day before the holiday starts, provided the remaining balance is paid by credit card. If you had originally selected to pay by bank transfer at the time of booking, please provide your credit card details either over the phone or by e-mail. It is only possible to book additional services up to 22 days before the start of the holiday if you will be paying by bank transfer.
- How do I redeem one or more gift vouchers?
There are two types of gift vouchers: Gift vouchers that are valid per booking, and gift vouchers that are valid per person. Please see the gift voucher to determine which type of gift voucher you have.
Gift vouchers per person:
More than one gift voucher can be redeemed per booking. Should the value of the gift vouchers be higher than the total price of the holiday, the remaining value of the gift voucher will be lost. The remaining value will not be credited.
Gift vouchers per booking:
Only one gift voucher can be redeemed per booking. It may be that the gift voucher can only be redeemed for holidays with a certain minimum holiday price per person or minimum holiday price per booking (see information on the gift voucher).
Gift vouchers can be redeemed when booking a holiday online. The gift voucher number(s) must be entered in the last step of the booking process. Should you possess more than one gift voucher, please enter all gift voucher numbers in the “Gift voucher no” field under “Traveller 1” (ie. 12345, 54321, 45678). The first gift voucher number applies to the first name on the booking, the second gift voucher number to the second name, etc.
For gift vouchers valid per booking, the price reduction will be credited to the first name on the booking.
After entering the gift voucher number and your personal information, proceed with your booking by clicking on the button FIRM BOOKING. Afterwards you will see a new price overview which takes the gift voucher(s) into account. Conclude your booking by clicking FIRM BOOKING again.
The gift vouchers are transferable, which means you may feel free to give them to other people as you please.
- Is a baby insured along with its parents?
Babies are insured with their parents, provided both parents have taken out insurance and registered the baby at the time of booking, ensuring that the baby is listed on the booking confirmation.
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- What if I need to cancel the holiday I booked?
You may withdraw from your holiday at any point before the start of the holiday. Cancellation requests must be made by the lead passenger and should be made in writing. Cancellation fees will apply as described in our Booking Conditions (Point 4). Please contact us by e-mail if you have an enquiry about cancellation fees in a specific case. Cancellations are accepted Monday - Thursday from 8:00 - 17:00 and Friday from 8:00 - 14:30. Should we receive your cancellation request outside of these office hours, the effective date of cancellation will be the following work day.
- How can I avoid cancellation fees?
If, at the time of your cancellation, you identify an individual who will take your place on the holiday, the only cost you will incur is a booking amendment fee of €25. In this case, all booked services (with the exception of insurance) will be passed on to the new holiday participant.
- Does it make sense to book travel insurance (incl. cancellation insurance)?
Travel insurance (incl. cancellation insurance) is so important that we are required by law to offer this one. Travel insurance (incl. cancellation insurance) protects you from the cancellation fees that incur, should you be unable to take the holiday due to insured reasons such as illness. As cancellation fees can be up to 90% of the holiday price, we strongly recommend taking out cancellation insurance. It will refund you the complete cancellation fees (less a small excess) when you cancel a holiday for an insured reason.
- How do I make a claim on my travel insurance (incl. cancellation insurance)?
After the lead passenger has informed us of the cancellation of someone in his/her party, we will issue a new Booking Confirmation (Cancellation Confirmation), including an invoice for the cancellation fees that have arisen. The cancellation fees must be paid to the tour operator. If the individual has purchased travel insurance (incl. cancellation insurance) and is cancelling the holiday due to an insured reason, the individual must contact the insurance provider, stating the number on the insurance certificate, to be reimbursed the cancellation fees. The number on the insurance certificate is identical to the Booking Confirmation number. You will find the contact details for the insurance provider on the insurance certificate. The insurance will notify you as to which documents are necessary (ie. Cancellation Confirmation, medical report) to receive your reimbursement. Please note that a claim must be filed.
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- When and how will I receive the final travel documents?
The final travel documents will be sent via e-mail approx. 10-14 days before the start of your holiday. The information and vouchers will be sent as a PDF document in an attachment to the e-mail. Should your computer not have Adobe Acrobat Reader installed, the e-mail will include a link to enable you to download the Reader for free. If you did not provide an e-mail address at the time of booking, you will receive your travel documents by post. In both cases, the voucher will have the name of the lead passenger, but will be valid for all travellers.
- Do I have to bring bed linen/towels?
Please see the accommodation description to see whether your apartment is furnished with bed linen and/or towels, or whether you can hire these in resort. Bed linen and towels are always included at hotels and pensions.
- What should I take on holiday? Is there a packing list?
Yes, you will find everything you shouldn't forget in this packing list. Download the print version here!
| Checked Luggage |
| Jacket / trousers / skirts / T-shirts / shirts etc. |
| Underwear |
| Socks / stockings / tights |
| Swimsuit / bathing shoes |
| Sun hat / cap / scarf |
| Beach towel / parasol / air mattress |
| Games and beach toys for children (Sand pail, ball games, frisbee) |
| Sleepwear |
| Clubwear |
| Sportswear / trainers |
| Rainwear |
| Hiking boots |
| Rucksack |
| Laundry detergent |
| Umbrella |
| Sewing kit |
| Pocket knife |
| Travel alarm clock |
| Iron |
| Writing utensils |
| Puzzle books |
| Candles |
| Laundry sack |
| Baby articles (nappies, baby food etc.) |
| Toiletries |
| Toothbrush / toothpaste |
| Shampoo / shower gel / soap |
| Body lotion |
| Suncreme |
| Lip balm |
| Deodorant / perfume |
| Shaving kit |
| Hairbrush / comb / hair bands |
| Hairdryer |
| Pocket mirror |
| Manicure set / tweezers |
| Cotton swabs |
| Tissues |
| Contact lenses / contact lens solution |
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| Carry-on |
| Travel documents from SummerTrex |
| Cash card / credit card / cash |
| Personal ID card / passport / child’s ID card (Visa, if applicable) |
| Mobile |
| Camera / video camera incl. batteries / charger |
| Proof of international health insurance |
| Address book |
| Guide book / pocket dictionary |
| Sunglasses / reading glasses / contact lenses / contact lens solution |
| Medication |
| Magazines / books / Mp3 player |
| Ear plugs / neck pillow |
| Driving directions / road atlas (for self-drive) |
| Provisions for the trip (cereal bars, biscuits, drinks) |
| First-aid Kit |
| Plasters / bandages |
| Salve / salve for insect bites / salve for sunburns |
| Medicine for colds and stomach upset |
| Throat lozenges, cough drops |
| Vitamins |
| Tissues |
| Holidays in Apartments or Summer Residences |
| Dish detergent |
| Dish towels |
| Bin liners |
| Toilet paper |
| Food supplies |
| Towels |
| Bed linen / sleeping bag |
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Download the packing list (print version) here!
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- I have booked a self-drive holiday. Will I receive directions to the resort?
Yes. Under the "Travel" tab on the resort page, you will find a graphic and a link to a route planner. With this, you can easily find directions to your destination.
- What is the latest that I can check into the accommodations?
As a rule, check-in occurs Saturday afternoon. More specific information can be found in your final travel documents.
- What travel options are available?
An overview of the offered types of travel, as well as more specific information, can be found here.
You can see what types of travel are possible for a particular resort by the different travel type symbols on the resort page. If you have booked a journey with us, you will receive all pertinent documents with detailed information along with your final travel documents.
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- Do I have to pay a tourist tax?
In Austria, the tourist tax ranges from €0.75 - 2.50 per person/day and is included in the total price of the holiday. The exact amount will be stated on the booking confirmation.
- What type of board is offered?
Board provided varies between accommodations, from accommodation only to breakfast, through to half-board or All Inclusive. For further information, please refer to each accommodation description. Accommodation in apartments is generally self catering.
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- When is check-out?
Check-out generally occurs the morning of the departure day around 09:00. You'll receive specific information regarding check-out along with the final travel documents and from your holiday rep at the destination.
- How does the journey take place?
If you have booked a journey with us, you will find all the necessary information pertaining to the travel schedule here.
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- What is the Nice-Price Guarantee?
Should you find a holiday offered by us also offered by another tour
operator for less (same services included), simply send that offer to us before your booking, and we guarantee to beat their price by €10. However, we're certain you won't find a better price / performance ratio anywhere! And with our numerous reductions (see 1.5), you'll save even more.
- What does it mean to book "on request"?
To book "on request" means that the room you are interested in is not in our guaranteed allocation
of beds, and - after making your firm booking - the room will be requested from the accommodation.
If the accommodation confirms the room, you will shortly thereafter receive your booking confirmation by e-mail or post. Should the room not be available, we will promptly inform you. The booking will also be cancelled at no cost to yourself. Naturally we will try to provide you with an equivalent offer, but of course you are not obligated to accept the alternative.
- What do the following abbreviations mean: SC, BB, HB, shower/wc?
SC = self-catering
BB = bed and breakfast
HB = accommodation with half-board (breakfast + evening meal)
shower/wc = room has an ensuite bathroom with shower and wc
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